FAQs

HOW DO I PLACE AN ORDER?

You can log on to our website: www.sammohi.com or place orders via Instagram (direct message). In case of any assistance required, please call/whatsapp us on +919833104682. We can also be contacted via email at sammohidesign@gmail.com.

You can also visit our Flagship Store in Mumbai

The store timings are IST 10:30 AM to 7:30 PM.

Do you offer Customization?

Yes, customization is possible in terms of colours, adding sleeves and other minor “alterations" or "changes”. For a specific request, You may reach us at email, sammohidesign@gmail.com or Whatsapp us at +91 9833104682.

For plus sizes, 'XL' and above (bust size 40.5 inch and above), we charge a 10% to 20% additional charge on the retail product price depending on the customization.

How do I get my outfit altered?

We generally keep a 4” margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However, if anything comes up we would be happy to assist you.

How many days does it take to ship a product?

We are ‘Made To Order’, and hence time to dispatch may vary from product to product. Normally, we would require 6-8 weeks. You may reach us at email, sammohidesign@gmail.com or Whatsapp us at +919833104682 or store no. +917506585338 , so that we can assist you with the appropriate details for the product.

Please Note:- Post Shipment, the courier takes approximately around 2-5 working days (domestic) and 5-12 working days (international) to deliver the item.

Do you ship items globally?

Yes, we ship worldwide

What are the Shipping Charges?

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the countrywhere the delivery is being dispatched. Shipping charges will be shared upon inquiry.

Do I have to pay the Custom Duty Charges?

Yes, Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations'.

Is there an Express Delivery

Yes, we do have Ready-to-Ship items. To check for product availability, You may reach us at email, sammohidesign@gmail.com or Whatsapp us at +919833104682 or store no. +917506585338

WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?

As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.

Do color on screen are same as actual product?

All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

How should I choose the best size for me?

You can refer our ‘size conversion chart and size guide’. Though the look and feel of each product is different, hence the silhouette will have unique measurements. For exact measurements on a style, please contact us at sammohidesign@gmail.com with your waist,hip, and your bust measurements so we can assist you as efficiently as possible.